Shipping Policy

At Look, we prioritize efficient and reliable delivery of your orders. Please review our shipping policy for details on delivery options, order processing times, tracking, and more.

Delivery Restrictions
While we offer FREE Standard delivery, please note that we do not deliver to PO Boxes, military and restricted areas, all naval ports, and Jurong Island.

International Deliveries
We deliver to most countries where our logistics partners have affiliates. Delivery charges are based on weight and volume. You can find a list of countries we deliver to and associated charges on the checkout page. Our system will automatically calculate delivery charges based on your given address without requiring payment or registration.

Order Status & Tracking
Orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days. An email confirmation will be sent for all orders once received.

Local Deliveries
For local customers, we offer two delivery options:

  1. Standard Courier: FREE for all local orders, with an estimated delivery time of approximately 5 working days.
  2. Express Courier: Available for an additional charge of $4.00, with an estimated delivery time of approximately 3 working days.

You can choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Tracking Your Order
Once dispatched, you will receive an email confirmation with the tracking number. You can track the delivery status of your orders with our local logistics partner using your Order Number.

International Deliveries
The delivery time for international orders depends on our logistics partners and their affiliates. You can track the status of your order using the provided tracking information.

Taxes, Duties & Tariffs
For international orders, you are responsible for paying any import taxes, duties, and tariffs as per your country’s governing laws to clear customs.

Mode of Payments
We accept payments via VISA/MASTER credit and debit cards, and American Express. For wholesale purchases, we only accept ATM or inter-bank transfers or ACH.

Thank you for choosing Look for your shopping needs. We strive to ensure your items reach you quickly, promptly, and safely. If you have any further inquiries regarding our shipping policy, please feel free to contact us.